Delivery & Refund Policy

About the service

Settlead is a subscription cloud software service (SaaS) for health-travel clinics: patients, visits, transfers, payments and commission in one place. No physical goods are sold or shipped.

Delivery

The service is delivered digitally. Once payment is confirmed, the clinic account and subscription package are activated immediately; there is no delivery time or delivery fee.

Sign-in details are sent to the email address given at registration.

Subscription and payment

Subscriptions renew monthly or yearly depending on the chosen package. Payments are taken through iyzico by Visa, Mastercard, American Express and Troy cards; Settlead does not store card details.

An invoice is emailed before each renewal.

Cancellation

An administrator can cancel the subscription at any time from the Subscription page. After cancelling, the subscription does not renew; you keep using the service until the end of the period already paid for.

Refunds

Because the service is digital and starts immediately, the fee for a subscription period that has begun is generally not refundable.

If you are charged twice, charged a wrong amount, or the service could not be provided because of us, the amount is refunded.

To request a refund, write to support@settlead.com. Approved refunds go back to the card used through iyzico; depending on your bank it usually takes 2–10 business days to show on your statement.

Contact

Questions: support@settlead.com